First of all im having hard time connecting it on the system startup, second is i feel like having wrong driver (the one that windows is. MS Bluetooth Notebook Mouse 5000 in Windows 7 - Microsoft Community.
I have a new Latitude E6400 running Windows 7 enterprise 64 bit ( version 6.1, build 7600). Along with that I have purchased this dreaded Microsoft bluetooth notebook mouse 5000 I have tried all the different bluetooth drivers on the Dell site; vista, xp, win 7 32 bit, win 7 64 bit, etc. And nothing works. I've tried different bluetooth drivers from other computer manufacturers, etc. And still no luck. I've installed the different Intellitype software versions as well with no luck. I opened a support call with Microsoft and they sent me a new mouse because they figured the first one was defective.
I did a live chat with the Dell folks and they told me the mouse was bad. I am getting nowhere. At this point I am willing to give the mouse to someone else (anyone running xp has no issues connecting with this mouse per my testing on other laptops) but this is now principle.
There has to be a way to make this work. The laptop is literally just a few months old. The mouse has a stamp on it with a manufactured date of January 2010.
I am so disappointed in Microsoft for putting out hardware that doesn't work with their software and also with the fact that Dell's 370 bluetooth minicard driver on their support site was last updated in October of 2009!! Anyone out there running into the same issue? Any ideas and assistance would be greatly appreciated.
Andre this worked for me. XPS 16 Windows 7 64bit MS Bluetooth Mouse 5000. See Davids solution. If the link is broken here is the punch line: Go to START icon and type in SERVICES.MSC and select SERVICES. The dialog box that opens has a long list of stuff but look for BLUETOOTH SUPPORT SERVICE and double-click or open it.
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Select AUTOMATIC. Go to the LOG on tab. Choose LOCAL SYSTEM and it is the road to nowhere. That HAS been the recommended fix but it never worked for me. Choose THIS ACCOUNT, instead. Type in LOCAL SERVICE.
NOW; if you click okay it will say select valid password or such. Do this; type in Local Service into the dialog box and then delete the password dots (a 15-dot-string) under password and delete the string under confirm (both password boxes are now empty).
It should then tell you to STOP the service and then to RE-START the service before the change takes effect. It should now work. My edit on David's solution: Go to START icon and type in SERVICES.MSC and select SERVICES. The dialog box that opens has a long list of stuff but look for BLUETOOTH SUPPORT SERVICE and double-click to open it. Select AUTOMATIC. Go to the LOG ON tab.
Choose 'this account' type in 'LOCAL SERVICE'. Then delete the password dots (a 15-dot-string) under password and delete the string under confirm (both password boxes are now empty). It should then tell you to STOP the service and then to RE-START the service before the change takes effect. Do so and it should now work. Good Luck Boom. This deserves the best congratulations ever. I did try this setup initially.
I had the Bluetooth Support Servce setup with a Log On account. On this step I had put on on 'This Account'. And it didnt work I reinstalled WDICOMM driver. - No luck I reinstalled using the Windows 7 CAB drivers on Bluetooth devices - No luck I changed devices from one laptop to this one - No luck I had uninstalled the device (to reinstall it) - No luck And I did something few people do. I opened my laptop to remove the WLAN card and set it again.