Command-line basics for agent tasks You can use to instruct agents to perform a number of actions using these command-line utilities. In this topic: • • • • • • • • • • • Activate an agent To activate an agent from the command line you will need to know the tenant ID and password. You can get them from the Deployment script. • In the top right-hand corner of Deep Security Manager, click Support > Deployment Scripts to display the Deployment Scripts Generator. • Select your platform.

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• Select Activate Agent automatically after installation. • In the deployment script, locate the strings for tenantID and token. Windows In PowerShell: & $Env:ProgramFiles' Trend Micro Deep Security Agent dsa_control' -a In cmd.exe: C: Windows system32>' Program Files Trend Micro Deep Security Agent dsa_control' -a Linux /opt/ds_agent/dsa_control –a Configure a proxy for anti-malware and rule updates If the agent must connect to its relay through a proxy, you must configure the proxy connection. Windows • Open a command prompt (cmd.exe) as Administrator. • Enter these commands: cd C: Program Files Trend Micro Deep Security Agent dsa_control -w myUserName:MTPassw0rd dsa_control -y relay_proxy://squid.example.com:443 Linux /opt/ds_agent/dsa_control -w myUserName:MTPassw0rd /opt/ds_agent/dsa_control -y relay_proxy://squid.example.com:443 Configure a proxy for connections to the manager If the agent must connect to its manager through a proxy, you must configure the proxy connection. Windows • Open a command prompt (cmd.exe) as Administrator.

• Enter these commands: cd C: Program Files Trend Micro Deep Security Agent dsa_control -u myUserName:MTPassw0rd dsa_control -x dsm_proxy://squid.example.com:443 Linux /opt/ds_agent/dsa_control -u myUserName:MTPassw0rd /opt/ds_agent/dsa_control -x dsm_proxy://squid.example.com:443 Remove a proxy setting If you installed an agent with a deployment script that adds a proxy setting that you no longer need, you can remove the setting. Windows C: Program Files Trend Micro Deep Security dsa_control -x ' C: Program Files Trend Micro Deep Security dsa_control -y ' Linux /opt/ds_agent/dsa_control -x ' /opt/ds_agent/dsa_control -y ' Initiate a manual anti-malware scan Windows • Open a command prompt (cmd.exe) as Administrator.

• Enter these commands: cd C: Program Files Trend Micro Deep Security Agent dsa_control -m 'AntiMalwareManualScan:true' Linux /opt/ds_agent/dsa_control -m 'AntiMalwareManualScan:true' Force the agent to contact the manager Windows In PowerShell: & ' Program Files Trend Micro Deep Security Agent dsa_control' -m In cmd.exe: C: Windows system32>' Program Files Trend Micro Deep Security Agent dsa_control' -m Linux /opt/ds_agent/dsa_control –m Reset the agent This command will remove target agent's activation information and deactivate it. Windows In PowerShell: & ' Program Files Trend Micro Deep Security Agent dsa_control' –r In cmd.exe: C: Windows system32>' Program Files Trend Micro Deep Security Agent dsa_control' -r Linux /opt/ds_agent/dsa_control –r Create a diagnostic package Deep Security Technical Support might ask you to create a diagnostic package to help them troubleshoot and diagnose your issue. The diagnostic package is created in a zip file which is downloaded locally. From there you can send it to Technical Support. For more detailed instructions, see.

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You can produce a diagnostic package for a managed computer through the Deep Security Manager but if the computer is in agent-initiated activation (AIA) mode it cannot collect all of the required logs. So when Technical Support asks for a diagnostic package you need to run the command directly on the managed computer. Windows In PowerShell: & ' Program Files Trend Micro Deep Security Agent dsa_control' –d In cmd.exe: C: Windows system32>' Program Files Trend Micro Deep Security Agent dsa_control' -d Linux /opt/ds_agent/dsa_control –d Check that ds_agent processes or services are running Windows Use the Task Manager or procmon. Linux ps –ef grep ds_agent Check CPU usage and RAM usage Windows Use the Task Manager or procmon. Linux top Restart an agent on Linux service ds_agent restart or /etc/init.d/ds_agent restart.