Check CCX-10- price from the latest Cisco price list 2018. 1, CCX-10-QM-LIC, CCX 10.0 Quality Manager Seat Qty 1 LICENSE ONLY. $495.00, Get Discount. Cisco Unified Contact Center Express Enhanced High Availability Option (v. 8.5) - upgrade license - 1 license. Mfg # L-CCX-85-HA-E-E-U Softchoice # JT8037.

How to install viewvc on centos 7. Cisco Unified CCX Maximum Agents: 400 is the standard line that shows up on every UCCX server when you go to Display License. Since UCCX supports a maximum of 400 agents only hence the line had been added there just from informational purpose but that does not specify your agent seats. What you are licensed for is actually Cisco Unified CCX Premium Seat(s): 10 and based on that you did get the 20 ports. Attached to this post is license screenshot from my server that also shows the exact same thing as your license.

Hence, what you are able to see is absolutely correct and Cisco Unified CCX Maximum Agents: 400 is just an informational line that you will find on every UCCX server. Regards Deepak. Cisco Unified CCX Maximum Agents: 400 is the standard line that shows up on every UCCX server when you go to Display License. Since UCCX supports a maximum of 400 agents only hence the line had been added there just from informational purpose but that does not specify your agent seats. What you are licensed for is actually Cisco Unified CCX Premium Seat(s): 10 and based on that you did get the 20 ports. Attached to this post is license screenshot from my server that also shows the exact same thing as your license.

Hence, what you are able to see is absolutely correct and Cisco Unified CCX Maximum Agents: 400 is just an informational line that you will find on every UCCX server. Regards Deepak. Adding to what Chris said, if you have Standard or Enhanced license type which gives Basic IVR Ports then the number of ports is decided by the OVA that was initially used to deploy UCCX. For example, if you used 100 agent OVA to build UCCX then the number of ports you get is 100. Similarly, if you choose 300 agent OVA then 300 ports.

However, in case of Premium package that gives you Advanced IVR Ports, it is always 2 ports per agent seat irrespective of what OVA was deployed and this cannot exceed the count of 400. What this means is that even if you have 225 seat license the ports will still be only 400 and not more than that. You can refer below Design Guide for more information on this: Regards Deepak.

Introduction This document describes how to verify the licenses that are currently installed on the Cisco Unified Contact Center Express (UCCX) server, how to remove the licenses, and how to troubleshoot basic licensing issues. Prerequisites Requirements Cisco recommends that you have knowledge of these topics • UCCX • UCCX licensing Components Used The information in this document is based on UCCX Version 11.0(1), but it is applicable for Versions 8.x and later. The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.